CHALLENGES
Problems you might be facing
Our staff are on Rotas - we need a simple Timesheet system for all Stores which links back to our Payroll
Rapid Answers does exactly this - Site Managers record all of their Staff working hours, unexpected absences and shift patterns to one place. Head Office and Payroll are able to easily collate and integrate with their payroll system.
Leavers, Starters, Offer Requests, Emergency Contact, GDPR consent forms - we need a simple system
Rapid Answers provides full Colleague HR information management with configurable permissions at each workflow stage to easily process daily HR tasks across your network of Stores.
Our over communication of email, phone and SMS creates inconsistency with Catering Sites
Designed to solve this exact scenario Rapid Answers is a single 'go-to' place for all site information and actions. Head Office co-ordinate information to the catering sites via document library, managed forms for data collation, action monitoring and
We are still keying supplier invoices in by hand and errors are slipping through to finance
Rapid Answers takes the manual work out of invoicing wherever it can. Supplier invoices flow straight in via EDI, get matched against deliveries and orders, and pass through
CAPABILITIES
Explore what we have to offer
EDI
Electronic Data Invoicing
Streamline your procurement process and eliminate manual data entry with full EDI automation.
- Zero data entry - Purchase Invoices are auto-imported, fully itemised, and ready for your review, no typing required.
- Supports all common EDI formats with intelligent parsing and validation.
- Fewer errors, faster approvals - Gain accuracy and reduce processing time with structured invoice data delivered directly into your system.
- Live tracking & alerts - Get real-time updates on incoming documents and approval workflows.
Actions and Alerts
Your stores and catering sites are presented with a list of outstanding actions to alert them to their priorities for the day, week and month ahead. Your head office, regional and operations managers are kept informed by RAPID which branch has not completed any action.
- Tasks can be issued to all locations, specific locations or to an operational area and completion of tasks is monitored by operational, regional and head office managers.
- Data that is collected on a regular basis can be setup as a scheduled form so that it automatically alerts the branch that is it due. Examples include cash reconciliations, stock counts, management reviews and health & safety audits.
- Forms can generate workflow actions to be completed elsewhere in the organisation, for example accident reports can alert a health and safety manager and holiday requests can go to an individual’s line manager for approval.
- Events can generate actions be it the expiry of a staff member’s right to work documentation or a below target trading performance.
- At all stages, managers are in control of the actions being completed in their organisation ensuring consistent execution of activities throughout the business
Rotas / Timesheets
RAPID Timesheets allows the building of rotas to meet customer demands within budgets and recording of actual attendance so that the payroll process is fast and accurate.
- Enter rota details for each day in a week for all staff in a branch, with start & finish times and any planned overtime with monitoring against budgets
- Rotas can include planned holidays, parental leave and other absences
- Copy rotas to time sheets and update with actual attendance data
- Maintain user defined categories for absences, overtime and other work types
- A time sheet approval process for store, area or head office management
- The export of timesheet data in a format suitable for a payroll system
- Reports of timesheets, holidays, sickness & staff transfers
- Personal dashboard with links to personal details, career history and holidays booked & taken
- Maintain details of staff information, new starters and leavers with processes to support staff starters, changes and leavers using standard RAPID forms that can be changed as your requirements change
Stock / Cash Management
The Cash Management module puts you in control of petty cash, cash takings and cashless takings, enabling recording of cash purchases by category, and sales by till and service type.
- Enter petty cash purchases by customer-defined categories, including the VAT component
- Reconcile cash purchases to the petty cash float on a weekly basis
- Reconcile cash sales by service type and outlet to physical cash takings
- Enter charges to account cards (cashless payments), money paid to top up cards, and reconcile to total card liability on a daily basis
- Record banking and the reconcile with till cash takings to a central float
- Report on cash purchases, VAT, and export data to spreadsheets
Colleague Management
Automate your HR activities and simplify payroll processing
- Gain control of colleagues in your kitchens with alerts for probation reviews, visa expiry and lapsing of temporary contracts
- Online rotas enable your site managers to plan schedules in line with customer demand and budget. This can reduce rota planning time by a factor of 10.
- Timesheets to record actual attendance which can provide alerts for budget overspends if required
- Contract staff can be included on timesheets
- Electronic forms for starters, leavers and changes with associated workflow to meet your company procedures
- Reports of holidays, sickness & staff working in other sites
- Appraisal & training request processing
- Payroll reports to check that the data is correct before being exported into the payroll
- Enthuse staff by having a single place to go to for all information and actions
Managed Forms / Workflow
Design your own forms and collect key information from remote sites. Add workflow alerts to head office managers for key events like customer complaints, trading performance alerts and accidents.
Rapid enables users to create forms with flexible prompts, dialogue boxes, grids and validation.
- Forms can be restricted by role and location hierarchy
- Completed forms can be sent as a message to a user
- Forms can be scheduled to be completed at regular intervals (e.g. daily, weekly, fortnightly, monthly)
- “Action” forms can be monitored to give a detailed view of who has completed the form
- Workflow forms can trigger actions for other users elsewhere in the organisation. Examples might be accident reports or holiday requests.
- Form data can be exported to a spreadsheet
Calendar
The calendar holds a list of events centrally, alerting users to relevant events.
- Events can be defined by location and category
- The display of events depending on the user’s role and position in the location hierarchy
- Local events for a site or a store will appear for that location only, and authorised users up the location hiearchy
- You can add a link to a document or an external web address
- You have the ability to include the expected effort for a calendar event, which is then displayed on the rota and timesheet
- Configure event categories by location and control who is can update or view events
RAPID has been flexible and very user friendly for site, operational and head office staff. It enables us to meet our internal processes and our client's reporting needs. As a company, Rapid Answers delivers the same values as we do of excellent service and exceeding customer expectations
Brookwood Partnership
We wanted a new system that would significantly improve the efficiency and flexibility of our remote site operations and provide a platform for our future growth. RAPID has certainly achieved that and Rapid Answers has been incredibly responsive in designing a system to meet our needs and it can only have great appeal in the wider contract catering market
TNS Catering
